Smooth operations - Emphasis

Smooth operations Smooth operations There is a corner of Emphasis Towers dedicated solely to the behind-the-scenes team known as Operations. We are the stage-hands to the trainers thespians; the gaffers to Client Relations stage directors. And while we may be hidden away like Quasimodo in his bell tower, we do have the pleasure of knowing it would be hard to pull off the show without us. It is, of course, Client Relations who will venture out to meet you, get to know you and your business, and discover just how Emphasis can help to make your documents shine; our course developers who design a programme to move and motivate you to be the best business writer possible; and our trainers who will analyse your work and deliver the goods on the day. Were squirreled away in the midst of all this, gathering up the vital pieces of information like so many acorns for winter. And we like to follow our own companys advice in Operations Corner: Well put the reader first by presenting you with only what you need to know to get everyone to where they need to be. We have the whys and hows, so well just ask for your whos, wheres and whens. We helpfully punctuate this with requests that guide you through: well elicit writing samples; extract dates, timings, attendee and venue information and you wont feel a thing. Well build a logical structure from one end of the process to the other to the delegate list we add samples, to the samples we add graphs; well print and bind the manuals, copy and file worksheets; well send the trainer to you with everything they need to address all your business-writing needs. On the day of your course, by the first chorus of: So thats how to use an apostrophe! we may not even be a speck in your memory. But then a good operations team is like good writing: efficient, effective, invisible.